Account Manager / Client Success Manager (Upsell-Focused)
License & Scale — Remote | Full-time
Base: $3,000–$5,000/mo · OTE: $8,000–$10,000+/mo (uncapped upside)
The Role
We're hiring Account Managers / Client Success Managers who do more than keep clients happy — they grow them. You'll own a book of high-ticket clients, drive results and retention, and consistently identify and close upsells, renewals, and expansion opportunities inside your accounts.
This is a revenue-carrying client success role. If you like the relationship side of sales but want ownership of outcomes instead of cold dials, this is it.
What You'll Do
- Own a portfolio of high-ticket clients from onboarding through renewal
- Run regular check-ins, strategy calls, and QBR-style reviews that drive real client results
- Proactively identify upsell and expansion opportunities — and close them
- Hit retention, renewal, and expansion revenue targets
- Handle escalations and at-risk accounts before they churn
- Keep CRM, notes, and account health data current and accurate
- Feed insights back to leadership on what clients need next
What We're Looking For
- 2+ years in account management, client success, or a client-facing revenue role
- Proven track record of upselling / expanding existing accounts (bring numbers)
- Experience in a high-ticket environment — coaching, marketing/agency services, lead generation, AI/client acquisition, biz-op, or similar
- Strong verbal and written communication; confident on camera and on calls
- Comfortable owning targets and being measured on retention + expansion revenue
- Organized, proactive, low-maintenance — you follow up without being chased
Ideal Background
- Former closer or setter who moved into client success (sales instinct + relationship skill)
- Came from a coaching, agency, marketing services, or lead-gen company
- Has managed 20+ accounts at once and still kept clients winning
Compensation
- Base salary: $3,000–$5,000/mo (based on experience)
- OTE: $8,000–$10,000+/mo with retention and upsell performance
- Fully remote, long-term role with real growth path
