Sr Player Support Agent

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Lionbridge. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Senior Player Support AgentPosition Summary As a Player SupportAgent, you will be the front line in providing exceptional support to ourdiverse community of players, resolving issues, and enhancing their overallgaming experience. The ideal candidate will be digital savvy, have a deepunderstanding of the casual gaming landscape, and a passion for building strongrelationships with our players. WhatYou Will Do

• Provideexcellent customer service to players, responding to their ticket inquiries,and resolving their problems in a timely and professional manner.
• Troubleshoottechnical issues that players may encounter while playing the game, includingsoftware, hardware, or connectivity problems.
• Collectfeedback from players regarding game features, bugs, and user experience, andpass this information to the relevant teams such as development or qualityassurance.
• Enforcethe game's terms of service and community guidelines, and deal with violationsappropriately, which can include moderating player behavior, issuing warnings,or banning accounts.
• Documentplayer interactions, issues, and resolutions for future reference, andcontribute to the creation and updating of support articles and FAQs.
• Communicateeffectively with players, maintaining a friendly and empathetic tone. Work in ateam, liaising with other agents and departments.
• Participatein training and development activities to stay updated on the latest gameupdates, customer service techniques, and technical troubleshooting methods.
• Regularlyreport on common queries, issues, and feedback from players to help the companyunderstand player needs and improve the game.
• Handleescalation of issues to the relevant higher authority or department whennecessary.
• QualityAssurance tasks as required

ToBe Successful You Will Have

• 2+ Yearsof experience as Player Support Representative, or similar field
• ExcellentEnglish communication skills C-1 level
• Strong customer service skills with theability to empathize with players
• Strong problem-solving andtroubleshooting skills
• Ability to work in a team
• Ability to handle stressful situationsand deal with upset players
• Proficient in using computers, with agood understanding of software and hardware
• Flexibility to work in shifts, duringweekends, or holidays if required.

InReturn You Can Expect

• Contract of employment withemployee benefits package including private medical care, sport card, day offon your birthday and holiday allowance.
• Exposure to various technology stacks,and opportunity to cooperate with one of the biggest tech companies in theworld.
• Access to Lionbridge's Employee WellnessPlatform.
• Access to both internal and externaltraining platforms.
• Career guidance with learning anddevelopment opportunities along the way, backed by Lionbridge's internalmobility and referral bonus programs.

LionbridgeGames help our customers deliver the seamless experience they envision to anyaudience around the world, without compromise. Our team of global gamers helpsdevelopers, publishers and platform-holders complete thousands of game audio,localization, testing and other player experience projects on time and onbudget. Learn more at games.lionbridge.com. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status. Thesuccessful candidate will have to pass a criminal background check toLionbridge’s satisfaction. A criminalrecord does not constitute an automatic bar to employment at Lionbridge, andthe nature of the job, the seriousness of the crime and date of the convictionwill be considered. BreakingBarriers. Building Bridges. Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status. If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance. If you have questions about this posting, please contact support@lensa.com