
Representative, Medication Therapy Management Services (Remote)
Job Description
Posted on: August 19, 2025
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job DescriptionJob Summary Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. The MTM Pharmacy Service Representative is responsible for performing outreach attempts and handle inbound calls for our Molina Healthcare members. Duties include, but are not limited to, transferring members to internal departments for medication reviews, scheduling appointments, and acting as a liaison between other departments. Bilingual Spanish PreferredShift Available: 10-6:30 PM MSTJob Duties
- Handles and records inbound/outbound pharmacy calls in required systems from members, providers, pharmacists, pharmacies, and technicians to meet departmental and CMS standards.
- Enforce HIPAA compliance standards and regulations while maintaining guidelines and other necessary information for our providers, members, technicians and pharmacists.
- Provides clerical services and support to the pharmacist and technicians staff with day-to-day operations as delegated.
- Follow policies and procedures for appropriate call resolution or transfer to internal departments as required
- Utilize appropriate resources to ensure members contact information is current and up to date.
- Effectively communicate general Medicare and Medicaid plan benefits to existing members.
- Interact with appropriate primary care providers to ensure patient registry is current and accurate.
- Support pharmacists with completion of comprehensive medication reviews through pre-work up to case preparation.
- Proactively identify ways to improve member relations.
Job QualificationsREQUIRED EDUCATION : High School Diploma or equivalency Required Experience/Knowledge, Skills & Abilities
- 1-3 years of call center or customer service experience
- Excellent customer service skills
- Ability to work independently when assigned special projects, such as pill box requests, CM referrals, OTC requests, etc.
- Strong verbal and written skills and excellent phone etiquette
- Ability to multi-task applications while speaking with members
- Proficient in using Microsoft Office programs (Word, Excel, MS Teams, and Outlook)
Preferred Education Associate's Degree Preferred Experience 3-5 years; healthcare industry experience preferred Bilingual Spanish To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $16.63 - $24.02 / HOURLY
- Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
If you have questions about this posting, please contact support@lensa.com
Apply now
Please let the company know that you found this position on our job board. This is a great way to support us, so we can keep posting cool jobs every day!

CustomerRemoteJobs.com
Get CustomerRemoteJobs.com on your phone!

Order Administrator

Customer Service Representative

Work From Home - Senior Complaints Coordinator (CRT - Customer Resolution Team)

Customer Support Advocate
