Employer Industry: Health Services Why Consider This Job Opportunity

• Salary up to $19.00 per hour
• Opportunity to participate in an annual bonus plan
• Comprehensive benefits package including medical, vision, dental, and well-being programs starting on day one
• 401(k) with company match and tuition reimbursement
• Minimum of 18 days of paid time off per year plus paid holidays
• Supportive work environment focused on improving health and well-being

What To Expect (Job Responsibilities)

• Answer inbound calls from members regarding medical claims, benefits, eligibility, and prior authorization
• Manage an average of 40+ calls daily while navigating multiple applications and screens
• Provide customer-focused service to meet tailored needs and ensure positive outcomes
• Resolve customer complaints through effective problem-solving and one-call resolution
• Strive to meet or exceed call center metrics while delivering accurate information courteously

What Is Required (Qualifications)

• High School diploma or equivalent
• Minimum of 2 years of customer service experience
• A dedicated workspace with no distractions
• Intermediate proficiency in Microsoft Office Suite
• Strong organizational, written, and verbal communication skills

How To Stand Out (Preferred Qualifications)

• Ability to remain calm and helpful in challenging situations
• Experience fostering teamwork and partnerships with cross-functional departments

HealthServicesCustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.