Remote Support Specialist

Lensa is the leading career site for job seekers at every stage of their career. Our client, Xerox, is seeking professionals. Apply via Lensa today! Remote Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, April 22, 2025 Working time Full-time Ref# 20035703 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 40,560 Annual Base Salary Maximum 81,120 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) . Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . Overview As part of the Delivery Operations Team this role is aligned to a single client account. This role provides a key support function for our clients by performing proactive inspection/maintenance of client equipment, CMDB (client database) updates and coordinating field administrative task. This role is an enabler to achieving measurable service levels, as documented per individual account contracted services. Operations SupportJob Responsibilities and Essential Functions:

• Responsible for the overall delivery of contracted services at client sites.
• Serve as the primary customer contact for equipment support and service.
• Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment. Attend operations staff and/or/client meetings and act as an operations focal point for the client account.
• Implement and maintain an Asset and Consumable Management Program.

Communications

• Ensures day to day interface with account key contacts.
• Works closely with immediate manager sharing information and following-up with account activity.
• Coordinates and leads internal and external site team meetings.
• Participates in internal and external account reviews.
• Implement and maintain an Asset and Consumable Management Program

Billing And Expense Management

• Performs timely submission of billing requirements with all associated reporting.
• Supply/Inventory management.
• Tracks and reports on key account activity to ensure proper billing.

Essential Functions

• Use of Computer: Email, MS Word, Excel, PowerPoint.
• Problem resolution and escalation.
• Excellent verbal and written communications
• Use of organizational and time management skills to facilitate client deliverables.
• Ability to manage multiple tasks.

Schedule

• 8:00 AM to 5:00 PM (Mondays to Fridays) Fixed weekends Off!

Benefits We Offer

• Competitive compensation
• Comprehensive benefits offerings (including medical, dental, vision, life insurance)
• Retirement Plan – 401k
• Paid holidays, personal choice days, and paid time off
• A culture that offers flexibility and a healthy work-life balance
• Working Environment:
• Works in normal office conditions, Occasional work in assembly process areas, occasional work in mechanical model shop, and occasional external customer interface.

With Our Technology, Build Your Future at Xerox. Apply Now! Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.