Application Support Associate - US Based Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today! Position: Associate Application Support Work from home position: The schedule is 40 hours. 12pm ET- 830pm ET Position Includes

• Primary responsibility- answer phone/chat support requests and respond to customer inquiries.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues by identifying the cause and offering effective solutions.
• Document customer interactions, including details of inquiries, complaints, and actions taken.
• Assist Product Success team in coordinating and executing all activities related to web, online and platform/tool initiatives
• Manage and solve Help Desk tickets on a national level
• Technologically proficient. Familiarity with various operating systems on PCs, and ability to navigate basic computer software and hardware issues
• Ability to troubleshoot technical issues and effectively train on marketing technology and tools
• Support national initiatives and product roll-outs
• Provide clear support to agents using our company tools
• Serve in critical quality assurance role on core product suite
• Assist with other duties as assigned

Other Requirements

• 1-2 years digital marketing experience
• Prior customer service experience strongly preferred
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills
• Ability to change gears quickly to support different customers
• Must be well-organized, process/detail oriented with ability to manage multiple projects simultaneously
• Customer-focused and delivery-oriented
• Team player and an excellent communicator who can work with a variety of people at various levels throughout the company
• Ability to work collaboratively as a team member
• Can work autonomously, proactively identifying and impacting opportunities while also identifying and resolving issues
• Ability to multi-task, prioritize, perform under pressure, and be flexible with changing business needs
• Ability to manage and meet tight deadlines
• Ability to learn new software programs

Anywhere Real Estate Inc. (http://www.anywhere.re/)   (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran