Product Support Specialist - 26-00134

Job DescriptionLeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.Job Title: Product Support SpecialistLocation: RemoteDuration: 4+ months with possible extensionPay rate: $70-$75/hr on W2 (DOE)Description

We are hiring a Product Support Specialist to join **. In this role, you’ll be at the front lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with ** products.

Requirements:

• Become an expert in all ** products Respond to user support cases in a high volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates
• You might be a good fit if you: Have 2+ years of experience with high volume product support, preferably in a second tier or escalated support team
• Have demonstrated an ability to thrive in fast-paced, reactive situations
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work Are proficient at working in a technical environment and are interested in **’s products

know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com