Live Chat Suppot Specialist

This is a remote position.

As a Live Chat Support Specialist at Laka Group SRL, you will play a crucial role in providing exceptional customer service and technical support to our clients in the Civil Engineering industry. You will be the first point of contact for resolving inquiries and issues through live chat, ensuring a positive and seamless customer experience.

Responsibilities:

• Respond to customer inquiries and provide technical support via live chat
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Escalate complex issues to the appropriate teams for resolution
• Document customer interactions and maintain accurate records
• Provide product information and guidance to customers

Requirements:

• Proven experience in customer service or technical support role
• Excellent communication skills and ability to multitask
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and CRM systems
• Knowledge of the Civil Engineering industry is a plus

Qualifications:

• High school diploma or equivalent
• Certification in customer service or technical support is preferred
• Fluency in English (additional languages are a plus)

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Dynamic and inclusive work environment
• Employee discounts and perks

Requirements* Proven experience in customer service or technical support role

• Excellent communication skills and ability to multitask
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and CRM systems
• Knowledge of the Civil Engineering industry is a plus Benefits* Competitive salary and benefits package
• Opportunities for career growth and development
• Dynamic and inclusive work environment
• Employee discounts and perks