This role will own a portfolio of analytics clients across the full customer lifecycle, from onboarding through renewal. It is focused on translating client needs into actionable analytics use cases, strengthening retention, and identifying growth opportunities that support both customer success and commercial outcomes.
The position partners closely with client stakeholders and internal teams to resolve issues, shape best practices, and contribute to the ongoing evolution of the company's analytics strategy within a fast-paced technology environment.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $114,000 – $192,000 annually
Responsibilities
- Manage a portfolio of analytics clients throughout the entire lifecycle from onboarding to renewal
- Identify client challenges and translate them into actionable analytics use cases
- Proactively manage client retention and identify potential growth opportunities
- Build and maintain trusted relationships with client stakeholders at all levels
- Coordinate internal teams to address client needs and resolve issues effectively
- Develop deep knowledge of the company's analytics offerings and share best practices within the client portfolio
- Engage in industry discussions and contribute to the evolution of the company's analytics strategy
- 5+ years in customer success, consulting, or account management with complex client relationships
- Experience with data analytics solutions and their application to business decisions
- Strong problem-solving skills to translate ambiguous business requirements into actionable use cases
- Technical familiarity with APIs and data solutions without requiring engineering expertise
- Ability to balance client needs with commercial objectives and navigate growth conversations
- Adaptable in a fast-paced environment with evolving priorities and decision-making contexts
- Proven ability to influence and collaborate across senior business and technical stakeholders
- Health, dental, and vision insurance coverage
- Paid time off to support work-life balance
- Company-sponsored retirement plan offerings
- Eligibility for annual bonus plans and commissions based on performance





