Benefits Operations Coordinator

About Kota Kota is making insurance and retirement benefits as accessible as modern software. We do this across the Kota Platform - the world’s first fully integrated benefits platform and Kota Embed, our embedded insurance and retirement product for platforms. Our mission is to make insurance and benefits more accessible and delightful to this generation of employees. Today, we power benefits for hundreds of companies and thousands of employees from some of the most exciting and progressive employers in Europe, like Carwow, Tines, Zoe, Remote, and many more. Kota was started in 2022 and has raised €20m from Europe’s top technology investors, including Eurazeo, EQT Ventures, Northzone, Frontline, and angels, including Job Van Der Voort of Remote, Romain Huet, formerly of Stripe, now Open AI, and David Clarke, formerly of Workday. The companies our investors have previously backed or built include Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, Wayflyer. About The Role On the benefits operations team, you will have impact growth, and visibility in a rapidly expanding company:

• Global Reach: Initially covering the EEA and UK, with global opportunities.
• Career Growth: Be part of a scaling organisation with opportunities for advancement.
• Broad Scope: A dynamic, varied role that allows you to make a tangible difference.
• This is a remote-first role open to candidates across LATAM.
• Strong English communication skills required.

What You'll Do In Benefit Operations, you will contribute across multiple functions, regions, and business areas:

• New Business Administration: Setting up new business across multiple districts. Facilitating application processing between employers, employees, and insurance providers. Updating and maintaining the CRM system as needed.
• Process Optimization & Automation: Mapping existing workflows and developing a strategy for automation. Collaborating with the engineering team to implement process improvements.
• Financial Operations Support: Assisting the FinOps team with scheme reconciliations. Investigating and reporting financial discrepancies related to payments, commissions, and provider/customer transactions.
• Scheme Renewals: Engaging with employers and insurance providers to ensure smooth renewals. Working with the customer success team to refine and improve the renewal process.
• Policy Event Administration: Processing policy changes, including joiners, leavers, dependents, and cancellations. Partnering with the customer success and engineering teams to streamline and automate processes.

Our values resonate with you

• Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers
• Integrity: We care deeply about our why and it won’t jeopardise our how
• Fearless: We exist because we decided to say no to the norm – now we do this everyday
• Raise the Bar: We push past good enough—expect more, move faster, and raise the standard
• Ownership: Ask why, do the work, get the data, solve the problem, be an owner

Kota Benefits

• WFH stipend to support your home office needs
• Generous Paid Time Off - work hard and take the time you need
• Annual company-wide offsite and dedicated team offsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.