Customer Success Manager

Calling all Customer Success Managers, Project Managers, Customer Service Managers, and Account Managers with experience at a software company.

Do you have experience in a client-facing role at a software company? Do you enjoy working with a team and creating positive outcomes? If you answered yes to one or both questions, then this might be for you.

Company Description

Help our law firm clients revolutionize their legal practices with Kayse.ai. Our AI-driven platform is the answer for client churn at law firms and is a game-changer for leveling up the client experience for law firm clients. It has been known to enhance case management, client communication, and firm efficiency. Kayse.ai offers cutting-edge technology with best-in-class client retention powered by Voice AI agents, a mobile client portal app, sentiment detection, and automation tools. Experience the future of legal client continuity.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for guiding clients through the onboarding process, ensuring a smooth transition from the sales handoff, and driving high customer satisfaction. Key duties include providing support, crafting and communicating solutions, delivering training sessions, and collaborating with various teams to ensure tasks are being completed in a timely fashion. The role demands an analytical approach to problem-solving and continual improvement of onboarding procedures.

Qualifications

• 3+ Years of recent experience in a client-facing role at a software company
• Customer Success, Sales, or Customer Satisfaction skills
• Strong Communication and Account Management abilities
• Excellent Analytical Skills
• Ability to multitask and prioritize effectively
• Experience in onboarding or account management roles is preferred
• Familiarity with AI-driven platforms and how to use them in a client-facing role
• Legal industry or law firm experience is a necessity