Spanish Speaking Customer Experience Specialist – Remote In Greece
Location: 100% Remote (Must be resident in or relocating to Greece)
Deliver Outstanding Spanish Customer Support from Anywhere in Greece
We are seeking a dedicated, customer-focused Spanish-speaking Customer Support Specialist for a 100% remote position within the Greek territory. In this role, you will represent leading international brands, providing direct assistance to Spanish consumers via live chat, email, and phone. Enjoy the complete freedom to work from any location in Greece—whether that is a sunny island in the Aegean, a quiet village in Crete, or the vibrant streets of Thessaloniki—while building a stable, rewarding corporate career.
Key Responsibilities
- Inbound Customer Care: Assist Spanish-speaking customers with order tracking, product inquiries, billing questions, and account settings.
- Problem Resolution: Investigate customer concerns, process returns or refunds, and deliver effective first-contact resolution with professional empathy.
- Technical Guidance: Guide users step-by-step through platform navigation, app settings, and basic product troubleshooting.
- Brand Ambassadorship: Maintain an approachable, helpful, and high-quality tone that aligns with international brand standards.
- CRM Management: Accurately log customer interactions, resolution steps, and service tickets using enterprise support software.
- Language: Native or C2-level Spanish and professional proficiency in English (B2/C1).
- Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
- Home Office: A quiet, private workspace with a stable high-speed internet connection (full corporate PC hardware, headset, and monitors will be provided and shipped directly to your door).
- Skills: Excellent verbal and written communication skills, active listening, and comfort navigating multi-screen digital tools.
- Relocation Package: Paid flight ticket to Greece and 2 full weeks of hotel accommodation upon arrival to support your move and home office setup.
- Work Flexibility: 100% Remote / Work From Home from any location within the Greek territory. Zero daily commute required.
- Financial Package: Competitive base salary paid 14 times per year (including full Christmas, Easter, and Summer bonuses under Greek labor law) plus monthly performance-based incentives.
- Professional Growth: Fully paid virtual training by certified instructors, private health insurance, and structured internal pathways into leadership, quality assurance, or training.
- Lifestyle Perks: Benefit from a lower cost of living compared to Spain, enjoy free online Greek language lessons, and experience an ideal Mediterranean work-life balance.
Combine your Spanish language skills with an exciting remote career under the Mediterranean sun. Submit your application today to start your professional journey with us in Greece.
