This is a fully remote position working from home anywhere in Bulgaria, combining professional growth and autonomy with the stability of an established team.
Requirements
- Language Skills: Native or near-native fluency (C1/C2) in German, accompanied by strong professional proficiency in written and spoken English (B2 or higher).
- Legal Status: Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria.
- Location & Setup: Currently residing in Bulgaria with a dedicated, quiet home workspace and a reliable high-speed internet connection.
- Proven Experience: Minimum 1–2 years of experience in B2B customer support, corporate account management, or high-touch client servicing is required.
- Skills: Advanced analytical skills, negotiation ability, strategic problem-solving, and professional business correspondence skills.
- Systems Knowledge: Hands-on experience with corporate CRM systems (e.g., Salesforce, Zendesk, SAP) and account ticket management processes.
- Manage complex B2B inquiries via phone, email, and digital channels, delivering fast, precise, and high-quality resolutions for business clients.
- Act as the primary point of escalation for critical corporate issues, liaising with internal technical, logistics, and finance teams to safeguard client satisfaction.
- Assist corporate clients with account onboarding, contract details, invoicing inquiries, and service optimizations.
- Build and sustain strong, long-term relationships with B2B stakeholders by maintaining a proactive, consultative approach.
- Accurately track, analyze, and document recurring business client feedback to support continuous process improvement.
- Relocation Package: Full flight reimbursement to Bulgaria plus company-arranged accommodation for your first 2–3 weeks (if relocating within Bulgaria to set up your home base).
- 100% Work from Home: The flexibility to work remotely from any town or city across Bulgaria.
- Tech Equipment Provided: Complete home office hardware setup (laptop, extra monitor, headset, and accessories) shipped straight to your doorstep.
- Competitive Package: A highly attractive corporate base salary, annual performance bonuses, and monthly food vouchers.
- Comprehensive Benefits: Private medical and dental insurance, employee assistance programs, and multi-sport card subsidies.
- Career Growth: Opportunities to advance into key account management, quality assurance, or team management roles.
