.Net - Product Support Engineer - Louisville, KY, Remote - Hire Type: Contract

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Technogen, Inc., is seeking the following. Apply via Dice today! TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Hello, I am Kishore Mandaloju from TechnoGen Inc., we are collaborated with US based Clients and working for different positions from past many years and placed many of the consultants. I am currently looking for Product Support EngineerRole:.Net -Product Support EngineerWork location : Louisville, KY (Permanent remote work)Hire Type: ContractJob Summary: We are looking for a dedicated and technically skilled Product Support Engineer to provide end-user support for application and system-related issues. This role requires solid technical troubleshooting abilities, effective communication, and a customer-first mindset. The ideal candidate will work under limited supervision and apply discretion, judgment, and experience to resolve moderately complex issues in a timely and efficient manner. The Product Support Engineer will be responsible for identifying, researching, and resolving technical problems, while also documenting and tracking issues using ticketing systems. This role involves collaborating with cross-functional teams to ensure seamless resolution and continuous improvement in product support services. Key Responsibilities: Provide technical support to end users via phone, email, and online platforms. Troubleshoot and resolve moderately complex application, system, or configuration issues. Analyze data errors and apply .NET-based fixes or workarounds where applicable. Track, document, and monitor support cases using appropriate tools (e.g., ticketing systems). Escalate unresolved issues to higher-tier engineering or development teams. Collaborate with development, QA, and product teams to support customer applications. Maintain documentation related to known issues, resolutions, and workarounds. Prioritize support requests based on impact and urgency, ensuring SLAs are met. Contribute to continuous improvement of support processes and end-user experience. Required Qualifications and Skills: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. 6+ years of experience in help desk or technical support, providing Level 1 or Level 2 support to end users. 5+ years of experience with verbal and written communication, effectively conveying technical details to both technical and non-technical users. 5+ years of experience applying structured problem-solving skills to diagnose and resolve application and system issues. 8+ years of experience using Microsoft Office products, including Excel for data review and Outlook for communication and ticket tracking. 3+ years of experience supporting .NET-based applications, including error analysis, basic debugging, and user-side issue resolution. 2+ years of experience working in organizations that emphasize continuous improvement and consumer-focused service delivery. Preferred Qualifications: 1+ year of experience working in IT systems or infrastructure support roles, with exposure to software deployment or systems administration. 1+ year of experience with SQL, including querying for troubleshooting and data validation. 1+ year of experience using ticketing systems such as ServiceNow, Jira, or Zendesk to track and manage support requests. Soft Skills: Strong attention to detail and organizational skills. Ability to work independently under limited supervision. High level of discretion and prioritization in managing multiple support tasks. A collaborative mindset with a focus on delivering excellent customer service. If this position doesn't align with your experience or you're not currently exploring new opportunities, we'd really appreciate it if you could share it with any friends or colleagues who might be a good fit.Thanks & Best Regards, Kishore Mandaloju TechnoGen Inc., kishore.m