Help Desk Analyst / IT Support Specialist (EST Time zone)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Brilliant Infotech Inc., is seeking the following. Apply via Dice today! Job Title: Help Desk Analyst / IT Support Specialist Location: NJ/NY (Remote options available) Type: Contract / Contract-to-Hire / Full-Time Duration: Long Term Job Overview: We are seeking a Help Desk Analyst to provide first-line technical support to end users. You will troubleshoot hardware, software, and network issues, assist with user accounts, and ensure smooth IT operations across the organization. Responsibilities:

• Respond to IT support requests via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support Office 365, VPN, email systems, and remote access.
• Manage user accounts, password resets, and basic Active Directory tasks.
• Escalate complex issues to higher-level support when needed.

Qualifications:

• 1 3+ years of Help Desk / IT Support experience.
• Experience with Windows/Mac OS, Office 365, and ITSM tools (ServiceNow, Jira, etc.).
• Basic networking knowledge (TCP/IP, DNS, VPN).
• Strong communication and customer service skills.

Preferred:

• CompTIA A+, Network+, or ITIL certification.
• Experience supporting remote users and mobile devices