Desktop support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, VDart, Inc., is seeking the following. Apply via Dice today! Role: Desktop supportLocation: Halifax, NS (Remote)Type: Contract

• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
• Answers the help desk line and responds to users' requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels.
• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
• Maintains user information and documentation.
• Participates in ensuring that client requests via the ticketing system are managed to closure.
• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
• Answers the help desk line and responds to users' requests regarding computer systems.
• Acknowledges receipt of all user requests within defined service levels.
• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
• Maintains user information and documentation.
• Participates in ensuring that client requests via the ticketing system are managed to closure