Support Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Coordinator in United States. This role is essential for ensuring a seamless experience for patients and providers by serving as the first point of contact for inquiries and support needs. You will handle high-volume incoming calls, resolve questions, and connect callers with subject matter experts when needed, providing compassionate and efficient assistance. The position involves managing multiple communication channels, including phone, email, and internal platforms, while maintaining professionalism and empathy. You will collaborate with internal teams to facilitate smooth care coordination and contribute to operational projects that enhance service delivery. The environment is fast-paced and dynamic, offering opportunities to make a meaningful impact on patient experiences and outcomes. Your work helps improve satisfaction, operational efficiency, and the overall quality of care. Accountabilities

• Serve as the primary contact for patients and providers, handling inquiries and resolving concerns efficiently
• Manage inbound calls and communication through email or internal systems in a high-volume environment
• Field clinical referrals, consent forms, and general inquiries, ensuring accurate routing and timely responses
• Demonstrate professionalism, empathy, and active listening to provide appropriate solutions
• Collaborate across departments to support seamless care delivery and operational initiatives
• Contribute to various projects and process improvements within the support team
• Maintain flexibility and a positive, solution-oriented attitude in a constantly evolving environment

Requirements

• Minimum of 1 year of customer service or administrative support experience
• Excellent verbal and written communication skills with the ability to express ideas clearly
• Strong problem-solving abilities and ability to handle multiple tasks efficiently
• Exceptional customer service skills, ensuring positive interactions and member satisfaction
• Comfortable collaborating with internal teams to achieve shared goals
• Ability to adapt to change, work under pressure, and embrace feedback constructively
• Preferred: healthcare or inbound contact center experience, basic computer skills, familiarity with Microsoft Office applications

Benefits

• Competitive base salary and potential performance-based incentives
• Comprehensive medical, dental, and vision insurance
• Paid time off and company holidays
• Retirement plan options with employer contributions
• Disability and life insurance coverage
• Flexible remote work environment
• Opportunities for professional development and career growth
• Additional perks to support work-life balance and wellness

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.