Senior Manager, Customer Success (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success - REMOTE. In this role, you will be instrumental in leading a dedicated team of Customer Success Managers, focusing on mid-market clients. Your leadership will drive operational excellence and ensure the highest level of customer experience. This is an exciting opportunity to make a significant impact by fostering relationships and aligning customer goals with delivery. The scope includes collaborating across departments to elevate client success and retention. Accountabilities

• Lead, coach, and develop a team of Mid-Market Customer Success Managers.
• Drive customer value realization and renewal readiness across the mid-market portfolio.
• Ensure consistent execution of the Customer Success playbook.
• Partner closely with the Senior Manager, Customer Success on standards and objectives.
• Act as an escalation point for complex or at-risk mid-market accounts.
• Synthesize customer feedback to influence internal improvements.
• Collaborate with Account Management to maintain a 90% GRR.
• Use data to monitor customer health and team performance.
• Reinforce a culture of accountability and customer-first decision-making.

Requirements

• 6+ years of experience in Customer Success, account management, or consulting.
• 3+ years of people management experience.
• Proven ability to manage scaled customer portfolios.
• Experience driving retention and customer outcomes.
• Strong communication and stakeholder management skills.
• Analytical mindset with data-driven decision-making abilities.
• Experience partnering with Sales, Product, and Operations teams.
• Familiarity with Salesforce and Customer Success tooling.
• Experience in Ethics & Compliance, Learning, or related SaaS environments preferred.

Benefits

• Flexible work environment with competitive employment packages.
• Health insurance and pet insurance for family support.
• Time off and quarterly wellness days for refreshment.
• Remote-first culture embracing diverse ideas and work styles.
• Competitive compensation with bonus incentive plans.
• Strong 401(k) matching programs.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.