Client Support Specialist I - Integrated Bill

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Support Specialist I - Integrated Bill in United States. We are seeking a dedicated Client Support Specialist to provide technical and process-oriented support for integrated billing and electronic medical record systems. This role focuses on assisting clients with troubleshooting, training, and post-implementation support, ensuring they get the most value from the platform. You will serve as a trusted advisor to client billing staff, acting as the voice of the customer and contributing insights to improve the overall experience. Success in this role requires excellent problem-solving, time management, and communication skills, with an ability to work both independently and collaboratively. You will manage support requests across multiple channels, deliver remote training sessions, and maintain knowledge of system capabilities and workflows. The position is ideal for someone passionate about helping clients optimize their billing processes while supporting the organization’s mission to enhance patient care. Accountabilities

• Respond to client support requests across phone, chat, ticketing, and email channels while maintaining high first-contact resolution and customer satisfaction rates.
• Provide remote training on electronic medical record systems and integrated billing interfaces.
• Establish strong relationships with client billing staff to become a trusted resource for system guidance and issue resolution.
• Act as the voice of the customer internally, sharing insights and feedback to drive product and process improvements.
• Conduct software optimization reviews and meetings to help clients maximize value from the platform.
• Maintain accurate knowledge of system capabilities, integrations, and troubleshooting methods.
• Report workload status, client feedback, and service metrics to management regularly.

Requirements

• 2+ years of customer-facing experience supporting SaaS products.
• Knowledge of ticketing systems such as Zendesk or ServiceNow.
• Experience with medical billing software such as Avea, CollaborateMD, Therabill, or Kareo.
• Understanding of medical billing, Revenue Cycle Management (RCM), and medical terminology; experience in behavioral health or substance abuse treatment is a plus.
• Strong problem-solving skills, time management, and ability to meet deadlines.
• Excellent verbal and written communication, with the ability to work independently and in a team environment.
• High school diploma or GED; equivalent combination of education and experience acceptable.
• HIPAA or HITECH certification may be required upon employment.

Benefits

• Competitive salary based on local market data.
• Flexible paid time off and 11 paid holidays.
• Health, dental, vision, disability, and life insurance coverage.
• Parental leave and pet insurance.
• 401(k) plan with company match.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.