Customer Success Manager / Support Lead at Well-funded customer engagement platform

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is speak to Jack. Customer Success Manager / Support Lead Company Description: Well-funded customer engagement platform Job Description: We are seeking a customer-facing professional to own key relationships and support functions within a dynamic platform. This role involves resolving complex issues, driving user onboarding and training, and tracking critical health metrics to ensure high customer satisfaction and retention. Ideal for operators who thrive in a fast-paced environment. Location: Remote Why this role is remarkable:

• Opportunity to shape customer experience for a diverse user base (B2B/B2C)
• Join a well-funded platform backed by top-tier VCs, poised for significant growth
• High impact role with autonomy to drive retention and satisfaction across the customer journey

What you will do:

• Own relationships with a book of customers or a support function
• Resolve complex customer issues and act as a voice of the customer internally
• Run onboarding, training, and education for new users or teams

The ideal candidate:

• 3+ years in customer success, support, training, or education roles
• Experience with ticketing/CS tools and structured processes
• Strong written and verbal communication; calm under pressure

Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.