Client Care Executive (£25k + Bonus) at Halcyon Doctors Limited

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. === Job Title Client Care Executive Salary £25,000 + Performance Bonus Company Description Specialist healthcare consultancy and private medical practice focusing on cognitive impairment and mental capacity assessments across England and Wales. Job Description You will serve as the primary gateway for a high-end medical consultancy, managing new referrals from solicitors, families, and healthcare professionals. By assessing urgency and coordinating with expert clinicians, you ensure patients receive compassionate, rapid care. This role is vital for maintaining the high standards of a service that 90% of users highly recommend. Location Remote, UK Why this role is remarkable

• Join an established healthcare venture with a stellar reputation, boasting a 90% recommendation rate from service users and professional referrers.
• Make a tangible impact on the lives of vulnerable patients and their families by streamlining access to expert mental capacity and cognitive assessments.
• Enjoy a flexible remote-working model with generous leave (25 days + bank holidays) and clear pathways for career progression within clinical operations.

What You Will Do

• Act as the first point of contact for all new enquiries, assessing the suitability and complexity of medical referrals and medico-legal instructions.
• Coordinate and schedule appointments between specialist consultants and clients, ensuring all clinical documentation and background information is gathered promptly.
• Manage operational KPIs including enquiry response times and conversion rates while maintaining accurate records within the secure CRM system.

The ideal candidate

• Proven experience in a client-facing, sales, or service role, ideally within healthcare, legal, or professional services sectors.
• Exceptional verbal and written communication skills with the ability to handle sensitive medical enquiries with empathy and professionalism.
• Highly organised with strong digital proficiency, capable of managing multiple case workflows and scheduling requirements in a fast-paced environment.

=== Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.