Role Overview
We are looking for German- and English-speaking L1 Telco Network Support Engineers to join our team in Poland. The ideal candidates will have experience in incident management, technical troubleshooting and customer support within a telecom or network support environment.
Location: Poland (Remote)
Experience: 3–5 Years
Work Schedule: 24/7 Rotational Shifts
Key Responsibilities
- Handle L1 incident response and troubleshooting.
- Create, update and manage incident tickets.
- Communicate with customers via phone and email in German and English.
- Coordinate with Level 2 support teams, external suppliers and telecom carriers.
- Perform initial troubleshooting and escalate complex technical issues.
- Support network connectivity and enterprise networking services.
Technical Skills
- Cisco Viptela SD-WAN
- Juniper Mist LAN/Wi-Fi
- Cisco Meraki LAN/Wi-Fi
- Network incident management and troubleshooting
Requirements
- 3–5 years of relevant experience in IT support, network operations, telecom support or a technical service desk.
- German and English proficiency at B2 level or above.
- Willingness to work 24/7 rotational shifts.
- Ability to work remotely from Poland.