(Remote) Key Account Manager

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Please do not apply if you are outside the UK.

Have you taken a career break and are looking to return to work? Are you struggling to find flexible jobs that fit around your family life/caregiving?

At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring, and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.

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Job Description

We are seeking to create meaningful connections across the globe, leveraging travel and technology. Our marketplace caters to solo travelers and local partners who bring adventures to life. The client is experiencing significant growth supported by strong investor backing. The culture prioritizes hard work, compassion, and integrity, aiming to build a company that evokes genuine pride.

What You’ll Experience Here:

• A culture focused on high performance, conviction, and humility valuing teamwork, insightful questions, and autonomy.
• A rapidly expanding start-up with a proven product-market fit in over 15 global markets, backed by successful founders and investors.
• A collaborative team of innovative individuals striving to create meaningful global friendships through travel and technology.

The Role:

The client is looking for an experienced Account Manager, reporting to the Head of Destination Management Company (DMC) Account Management. The role involves building and managing strong relationships with assigned DMCs, ensuring high-quality trip delivery, and supporting business growth. The salary range for this position is £50k - £55k, depending on experience.

Key Responsibilities:

• Manage and oversee DMC performance to meet quality standards and service agreements.
• Build collaborative, trusting relationships with DMCs, conducting regular performance reviews.
• Onboard new DMCs with training to align with service level agreements.
• Utilize performance management tools to track performance, identify opportunities and risks, and report to senior stakeholders.
• Collaborate with internal teams for feedback and insights to enhance DMC performance and product iteration.
• Support strategic decision making and execution of mid and long-term DMC partnership strategies.

Qualifications:

• Demonstrated experience in account management, preferably with an ability to set expectations and provide feedback.
• Proficiency in data analysis to monitor performance metrics and identify areas for improvement.
• Excellent problem-solving skills and the ability to propose effective solutions.
• Strong relationship-building abilities with both external and internal teams.
• Experience with international suppliers and remote communication.
• Proven influence and negotiation skills adaptable to different partners.
• Experience in high growth environments is beneficial.

Logistics:

The interview process includes meetings with the hiring manager, a case study and presentation, and a final discussion with one of the founders. Some roles might include additional stages.

Diversity and Inclusion:

The client is committed to diversity and inclusion, led by a BAME, female CEO. They aim to hire talented individuals, irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability status. Accessibility needs are considered, and suggestions for improvement are welcomed. An Equality, Diversity & Inclusion survey will be sent to applicants to help enhance these efforts.

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