Full time
J0107137
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a proactive Customer Success Manager (CSM) to join our National and Vertical Sales team.
In this role, you’ll have the opportunity to serve as a key partner to our public sector and enterprise clients, fostering strong relationships that maximize customer satisfaction and account retention. Here, your consultative approach will help uncover growth opportunities within existing accounts while ensuring our clients receive world-class service across all our solution lines. You will play a vital role in connecting client objectives with our information management capabilities to deliver lasting value.
What You’ll Do
In this role, you will:
- Drive Relationship Management : Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
- Expand Account Value : Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
- Manage Renewals & Negotiations : Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
- Enable Sales Operations : Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
- Resolve Escalations & Ensure Retention : Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts.
The ideal candidate will have:
- 4-year college degree in business or a related field.
- Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions.
- Proven ability in account management, contract negotiation, and public sector client engagement (Federal).
- Demonstrated expertise in navigating RFPs, managing SLAs, and resolving complex client escalations.
- Willingness to travel up to 10% as needed (Metro DC area).
- Competitive compensation and benefits aligned with experience.
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0107137
