IT Business Analyst

Position: IT Business Analyst

Location: REMOTE

Shifts/Schedule: M-F 8-5PM EST

Contract/Perm: Contract-to-hire

Must Haves:

• 2 recent years working as a Business Analyst
• 2 past years working within Helpdesk/ IT Support
• Extensive experience with Excel for documenting projects/ requirements
• Experience working with ticketing systems- ServiceNow preferred
• Experience with TMS (Transportation Management Systems), Transportation management / Logistics knowledge is required
• Detail oriented and self-driven/ proficient to work independently

Preferred Qualifications:

• Extensive Excel and PowerPoint experience is preferred
• IT Help Desk Certification is a plus
• Experience with servers (SQL, DB)
• Agile process methodology experience is a plus

Day-To-Day:

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.