Customer Service Representative

Required Skills & Experience

- 2+ years of experience with customer service support

- Contact center background

- Proficiency in customer care platforms such as Cresta, Zendesk, …

- Experience with Microsoft Office Suite

- Ability to multi-task, clear communication skills, and self-motivated spirit

Nice to Have Skills & Experience

- Booking/travel sales experience

- Cruise or travel industry experience

Job Description

Insight Global is seeking a Customer Service Representative to support a travel-focused organization by handling daily booking operations with a high level of accuracy and attention to detail. This role is responsible for processing reservations, revisions, cancellations, and booking notes across multiple systems while ensuring all transactions adhere to company policies. The representative serves as the primary point of contact for service-related inquiries via phone, email, and chat, delivering a consistently professional and high-quality guest experience. Additionally, the role supports departmental revenue goals by identifying opportunities to upsell or enhance existing bookings and may assist with inbound sales calls during peak periods. The individual is expected to maintain strong product knowledge, troubleshoot system-related issues for guests and travel advisors, proactively communicate challenges and solutions to leadership, and follow all established procedures, while contributing to a collaborative team environment and taking on additional responsibilities as needed. The hourly rate is $14.50-18.50.

Compensation:

$14.50/hr to $18.50/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.