Customer Success Manager

Customer Success Manager (Entry-Level) inPowered AI is transforming how brands make smarter media-buying decisions with AI-powered algorithms that optimize performance in real time across channels. Our technology sits at the intersection of data science, programmatic media, and brand outcomes—helping advertisers drive measurable results with less waste. We work with some of the world’s most innovative brands and agencies, and we’re growing fast. The Role We’re looking for an ambitious, detail-oriented Customer Success Manager with 2–3 years of experience to join our growing team. You’ll be the primary point of contact for a portfolio of brand and agency clients—ensuring they achieve success with inPowered AI’s solutions. This is a client-facing role with a strong focus on onboarding, support, and retention. This role is expected to provide a high level of service through strategic insights, data driven storytelling and high operational standards. This role leads the process of launching, building, and executing strategic campaigns while collaborating with internal and external stakeholders. The ideal candidate for this role should possess the keen ability to identify and prioritize the right inputs and outputs to deliver exceptional customer success. They will be able to manage multiple workflows in a fast-paced work environment and above all, they should demonstrate clear communication skills. Responsibilities

• Own relationships with a portfolio of SMB and mid-market clients from onboarding through renewal
• Partner closely with Sales, Product, and Engineering to deliver seamless implementation and continued value
• Monitor campaign performance and collaborate with internal teams to optimize client outcomes
• Serve as a point of contact to clients for anything related to reporting, insights & recommendations, and day-to-day collaboration
• Drive adoption and engagement, ensuring clients understand how to get the most from our platform
• Gather client feedback and provide input to the product team to help shape the roadmap
• Analyze campaign performance and present recommendations to clients with key insights to drive upsells and incremental revenue
• Prepare and deliver QBRs and success metrics to clients and internal stakeholders
• Proactively manage risks, surface upsell opportunities, and support renewals
• Constantly stay on top of platform improvements, product updates, and new offerings
• Additional duties as assigned or requested

Requirements

• 2–3 years of experience in a customer-facing role (CSM, account management, or support)
• Experience working in SaaS, AdTech, or MarTech is a plus
• Strong communication, project management, and client-facing skills
• Comfortable analyzing campaign data and drawing insights
• Proactive, self-motivated, and able to thrive in a fast-paced startup environment
• Bachelor’s degree
• Google Analytics, Google Ads, Ad serving or Paid Social Media Experience preferred
• Experience onboarding self-serve clients preferred

This is a Remote (work from home) position. Benefits

• Unlimited time off
• Benefits paid 100% by inPowered
• 401K offered
• Gym, home internet, cell phone reimbursements

Why inPowered AI

• A chance to be part of a high-growth startup defining the future of AI in advertising
• Smart, driven, and supportive team culture
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible work environment

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