Customer Service & Logistics Manager (UK & IE)

About Us

Innovad Group is a global leader in animal health and nutrition, dedicated to transforming the industry through sustainable and science-driven solutions. Guided by our mission, "Nature Leading Animal Care," we integrate natural principles with advanced scientific research to enhance animal welfare, productivity, and sustainability. We operate globally, offering innovative products and services that support the well-being of animals and foster environmental responsibility. With teams in more than 70 countries, we focus on delivering value, innovation and consistent operational excellence. As part of our team, you will join a company committed to excellence and innovation in a dynamic and rapidly growing sector.

Innovad Group is looking for a proactive and organized Customer Service and Logistics Manager to support our UK and IE operations. In this role you will ensure smooth customer service, efficient logistics coordination and strong supplier management. You will be part of a fast-paced environment with a high level of responsibility and autonomy. 

Location: West Midlands, UK, 100% remote working

Salary: £40,000 per annum + 25 days holiday per year + laptop 

Contract: Full-time, Permanent  

Start Date: ASAP 

What You Will Do 

• Act as the first point of contact for customer enquiries. 
• Manage order processing, invoicing, and customer relations. 
• Coordinate export and import logistics. 
• Oversee stock levels and procurement. 
• Maintain supplier documentation. 
• Support marketing and administrative tasks. 
• Work confidently with ERP systems. 

What You Bring 

• Experience in customer service, logistics, procurement, or similar roles. 
• Strong organizational and multitasking abilities. 
• Excellent communication skills. 
• Master's Degree, MBA or related qualifications 
• Confidence with ERP systems like Business Central. 

What We Offer 

• 100% remote role 
• A supportive, and international work environment.  
• Flexible work arrangements and opportunities for global collaboration.  
• The chance to make a real impact in a global, growing company.  
• Opportunities for continuous professional development.