We're Hiring: Director, Client Solutions – Medical Affairs
Location: Home-based | UK (with international travel as required)
Are you a commercially minded Medical Affairs leader who knows how to turn complex client challenges into innovative, compelling solutions?
We're looking for a Director, Client Solutions to play a pivotal role in shaping and driving the growth of our global Medical Affairs business.
This is an exciting opportunity for someone who combines deep industry knowledge with strong commercial acumen, a passion for client partnerships and the ability to bring together diverse teams to create solutions that make a real difference.
Working closely with our President of Medical Affairs and senior leaders across Growth, Operations, Finance and Marketing, you'll help shape how we take our Medical Affairs capabilities to market, identify new opportunities and win strategically important business.
The opportunity
You'll take the lead in developing differentiated, commercially sustainable solutions across Medical Information (MI), Medical Science Liaison (MSL) and wider Medical Affairs services.
From understanding a client's challenges and shaping the right solution, through to leading proposals, presentations and competitive pitches, you'll play a key role in turning opportunities into successful partnerships.
You'll also have the opportunity to influence our wider Medical Affairs strategy, bringing valuable market and client insight to help shape future capabilities, innovation and investment priorities.
What you'll be doing
- Driving client solutions: Lead conversations with prospective and existing clients, understand their challenges and develop tailored, innovative solutions that deliver genuine value.
- Winning new business: Take ownership of key opportunities from initial discovery through to proposals, presentations, RFP responses and final award.
- Shaping our growth strategy: Work in partnership with our Growth team to identify new opportunities, strengthen our pipeline and support the continued expansion of our Medical Affairs business.
- Building commercial propositions: Bring together operational, financial, technological and subject-matter expertise to develop solutions that are competitive, deliverable and commercially sustainable.
- Developing strategic partnerships: Build strong relationships with senior client stakeholders, identifying opportunities to expand existing partnerships and support long-term client success.
- Influencing the future of Medical Affairs: Bring insight into emerging industry trends, client expectations, competitor activity and developments in areas such as AI, technology and data-driven insights.
- Leading through collaboration: Work across a global, matrix organisation, bringing together the right people and expertise to deliver compelling client propositions.
What we're looking for
We're keen to hear from experienced Medical Affairs professionals who combine industry credibility with a strong commercial and client-focused mindset.
You'll ideally bring:
- Significant experience within pharmaceutical, biotech, life sciences or healthcare services, with a strong understanding of the Medical Affairs landscape.
- Experience across Medical Information and/or Medical Science Liaison services, ideally within an outsourced services environment.
- A proven track record of leading complex client solutions, business development opportunities, RFPs, proposals and competitive pitches.
- Strong commercial understanding, including solution design, pricing, operational delivery and financial considerations.
- The ability to translate complex client needs into clear, differentiated and commercially viable solutions.
- Confidence working with senior stakeholders and influencing across global, cross-functional teams without relying on formal authority.
- Excellent communication and presentation skills, with the ability to develop compelling narratives and engage senior client audiences.
- A forward-thinking approach, with an interest in how evolving technologies, innovation and changing market expectations are shaping the future of Medical Affairs.
A degree or equivalent professional experience in a scientific, healthcare, business or related discipline is expected.
You'll also need to be comfortable travelling within the UK and internationally when required for client meetings, pitches, conferences and business activities.
Why this role?
This is more than a traditional business development position. It's an opportunity to sit at the intersection of Medical Affairs, commercial strategy and client solutions.
You'll have the scope to influence how we position our services in the market, shape innovative solutions for our clients and help drive the next stage of growth for our global Medical Affairs business.
If you're someone who enjoys solving complex challenges, building meaningful client relationships and turning great ideas into successful commercial outcomes, we'd love to hear from you.
Interested? We'd love to start a conversation.