Customer Support Specialist

Remote Customer Support Specialist

Information Security Media Group (ISMG)

Salary: $45,000 – $55,000 per year

About Information Security Media Group (ISMG)

ISMG is a trusted global leader in cybersecurity media, providing news, education, research, and events to security professionals worldwide. Our mission is to empower organizations with accurate, actionable insights to navigate the ever-evolving cybersecurity landscape.

About the Role

As a Remote Customer Support Specialist, you will serve as the first point of contact for ISMG customers, helping them with inquiries, troubleshooting issues, and ensuring they have a seamless experience with our content, events, and platforms.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Troubleshoot technical issues and assist with account management.
• Maintain detailed records using CRM tools.
• Collaborate with internal teams to resolve complex issues.
• Identify and report customer feedback trends.
• Contribute to support documentation and FAQs.

Ideal Candidate Profile

• 1–2 years in a customer support role (remote preferred).
• Excellent communication skills (written and verbal).
• Strong problem-solving and multitasking abilities.
• Empathetic, patient, and customer-centric attitude.
• Experience with CRM tools like Salesforce, HubSpot, or Zendesk.

Skills and QualificationsRequired: Customer service experience, CRM proficiency, independent work ethic, strong internet connection.

Preferred: Media or cybersecurity experience, knowledge of digital platforms and troubleshooting, familiarity with tools like Asana, Slack, and Zoom.

Career Growth and Development

ISMG supports your career journey through training, mentorship, and clear pathways for advancement into senior support, customer success, project management, editorial, or marketing roles.

Our Culture

We value integrity, innovation, flexibility, collaboration, and diversity. As a remote-first company, we prioritize trust and work-life balance, with a strong emphasis on professional growth and inclusion.

Compensation and Benefits

• Salary: $45,000 – $55,000 based on experience.
• Medical, dental, and vision insurance.
• Generous PTO and holiday schedule.
• Flexible remote work environment.
• Professional development support.
• Home office equipment stipend.

Information Security Media Group is an Equal Opportunity Employer.