Help Desk Administrator

We are looking for a skilled and experienced Help Desk Admin to join one of our top energy clients in Houston, TX! The Help Desk Admin is an IT professional who helps users resolve issues with computer hardware or software! If you're looking for an opportunity to work for growing company in Houston, TX - APPLY TODAY!

This role is 100% remote, but candidates must reside in the Houston Metro!Overview: You will respond to user inquiries, assessing problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions.

Responsibilities:

• First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.
• Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
• Desktop site support - Determine the best solutions based on the issue and details provided by customer
• Provide support and resolve problems related to installed computer software.
• Troubleshoot printer connection issues
• Maintain support materials: edit, update, and generate support documents for ServiceNow Knowledge Article and IT Service Desk knowledgebase.
• Azure Administration including account creation, security group management, licensing, MFA.
• Exchange Admin Center – manage, create user, distribution, shared mailboxes.
• Intune – Manage computers, applications.
• Password Resets for various websites/applications
• Document and log incidents ticket using Service Now tracking tool
• First level support company email on mobile devices
• Provide support for VPN software connection issues
• Vendor VPN account creation

Top Skills:

• 2+ years of experience as a help desk administrator
• 1+ year of experience with Intune for Endpoint Management and laptop building
• Must understand technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.

Nice to Have:

• Experience with ServiceNow

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row