Program Support Officer

We are hiring a Programme Support OfficerLocation: Fully remote, preferably within GMT ±2 hours

Schedule: Part-time (22.5 to 30 hours / week), flexible working hours

Salary range: EUR 25,000 – 28,000 (pro-rata)

Experience: Experience in administrative, project or business support roles, ideally with exposure to project coordination or data management. Experience working with diverse teams and managing multiple tasks in a fast-paced environment.

Special things about this job

• Purpose – We are committed to sustainable development and a just transition to a low carbon world.
• Global impact – Our team is spread in different countries, and our work is delivered around the world. From Indonesia to Colombia, UK to South Africa, Indonesia to Tajikistan – name the continent, we will probably be working there!
• 100% remote work – Really means working from anywhere.
• Transparency and flexibility – With the support of your line manager, you set your objectives, organise your time and deliver at your own pace. No strict schedules, no micromanagement.
• Career growth – In many ways, the person makes the job. If the basic functions are addressed, there are no boundaries for your career evolution at HSA.

The job

As Programme Support Officer, you will be the backbone supporting the smooth operational delivery of the Hydropower Sustainability Standard Certification System. You will independently coordinate key certification processes, manage confidential project data and support the HS Alliance governance system. Your proactive and adaptable approach will be essential to help us maintain high standards while responding flexibly to change.

Your responsibilities will include:

Certification systems and process coordination

• Certification workflow – Support the end-to-end coordination of certification process, from initial enquiry through to final certificate delivery.
• Data collection, management, and reporting - Collate and maintain certification data and prepare clear concise reports for internal and external stakeholders.
• Document management – Maintain systems for tracking and filing project documentation ensuring all certification files are complete, up to date and consistently organised across platforms.

Governance and Council support

• Governance coordination – Manage Council member data, process applications and maintain accurate registers to ensure smooth governance operations.
• Meeting management – Organise and coordinate Council and Governance Committee meetings by scheduling, preparing, and distributing agendas and materials, as well as attending and capturing meeting minutes.

Communication support

• Inbox management and lead identification– Manage and filter incoming queries from diverse internal and external stakeholders and proactively flagging and escalating these to identified leads.

This role will be reporting to the Programme Officer and work closely with the wider team.

About you

You are a detail-oriented and proactive professional who enjoys making sure systems and processes are running smoothly.

This role is perfect for someone who wants to expand their skills and experience in all parts of operational and project management. We are a small organisation that is rapidly expanding into new areas and value team members who are ready to take initiative, embrace responsibility and grow.

You should have:

• Experience in administrative, project support or similar roles.
• Strong organisational and time-management skills
• Strong written and verbal communication skills
• A sharp eye for detail and instinct for spotting gaps, errors or inefficiencies
• Good organisational skills with a practical, problem-solving mindset
• Strong interpersonal skills and ability to work across diverse cultures
• Fluency in English

The following is desirable:

• Experience supporting certification or audit processes
• Experience working with tools like Monday.com, Basecamp, or similar platforms
• Knowledge of CRM systems
• Fluency in additional languages

Some of the benefits

• Equal pay irrespective of location
• Fully remote
• Flexible hours
• Insurance
• Annual all-expenses-paid staff retreat
• A new laptop (Apple if you prefer) and all equipment you’ll need to work

The Hydropower Sustainability Alliance

The HSA is an international organisation working to promote transparency and inclusivity in the hydropower sector. We are a small team designing and implementing the world’s best sustainability standard for hydropower. And we want to be the leading force in driving transparency, social equity and environmental protection in the renewables sector.

We are structured as an alliance of NGOs, academia, private sector companies, governments and financiers committed to shaping a more sustainable, just and equitable transition. We manage and implement the Hydropower Sustainability Standard. In simple terms, we certify the sustainability of hydropower projects, train professionals around the world and build capacity in countries that need it the most.

At HSA, we believe the best work happens when you have a balanced lifestyle. Transparency and intellectual honesty are at the core of everything we do. We are all adults, and we always strive to enable an environment of trust and collaboration.

How to Apply

Please submit your CV and a cover letter (no more than 1500 words) e_ither directly through LinkedIn_ or emailing us at info@hs-alliance.org. We’d love to hear why you’re interested in this role, how your experience aligns with the responsibilities and requirements and how you would use this opportunity. Applications without a cover letter may not be considered.