Client Success Manager

Company Overview

Social Auto Transport Inc, DBA HopDrive, is born from our founders’ vision to transform the way the automotive industry moves vehicles.  HopDrive has built a modern gig economy platform for moving vehicles economically and efficiently.   We partner with those in the automotive space to remove the stress, hassle, and logistics of getting vehicles from one location to another for their organization and their customers. We aim to provide all of our customers with an unmatched experience utilizing the obsessively engineered technology we’ve built from the ground up.  We are in growth mode and are expecting to be nationwide by the end of 2025. 

We’re a start-up who still enjoys a great work-life balance.  We are looking for a team player to bring a growth mindset and solid work ethic to our tight knit group.  We’re also deeply committed to building a diverse and inclusive workforce so we represent all those who dream big equally-- so come, dream big with us!

Job Description

HopDrive is looking for a Client Success Manager to ensure that our customers receive the stellar level of service that we are known for.  You will serve as the advocate for our customers/partners along the customer journey.   You’ll work closely with the Client Program Director to inform product development decisions.  You’ll coordinate with sales and operations teams to make sure the client’s needs are met and the account is growing. 

Job Responsibilities:

• Manage external client accounts of all sizes and internally with sales, tech, and operations teams
• Proactively remain connected to clients through regular account check-ins 
• Resolve complaints and prevent additional issues by improving processes
• Manage client input and feedback for all projects with detailed direction and timelines
• Identify new growth opportunities by staying informed with our product and the client’s needs
• Implement plans to improve customer retention metrics (adoption, retention, engagement)
• Strategically guide customers to resolve blockers to engagement and growth 
• Become a product champion and use this knowledge to remove customer roadblocks and grow revenue
• As necessary; visit clients, attend trade shows, and other industry events to capitalize on networking and relationship-building opportunities

Qualifications / Skills:

• Bachelor’s Degree or equivalent experience
• Minimum of 4 years of account management experience 
• Experience working with automotive dealerships 
• Ability to work independently and generate results
• Proficiency in understanding data performance metrics
• Resilient, enthusiastic self-starter
• Team-player focused on long-term relationship building
• Strong verbal and written communication skills

Benefits:

• Competitive Salary; based on experience
• Medical, Dental & Vision benefits 
• Unlimited PTO
• 401(k) with safe harbor match (contributions eligible after 12 months of employment)
• Remote work with occasional in-person work or travel (less than 20% of the time)