Practitioner Operations Associate

Job Title: Practitioner Operations Associate

Company: Hola Health

Location: Remote

Reports to: Head of Operations

About Hola Health:

At Hola Health we are on a mission to transform the healthcare sector by providing accessible healthcare solutions ranging from on-demand telehealth consultations with AHPRA accredited doctors, to same-day medicine and pharmaceutical product delivery all around Australia.

About the Role

As Practitioner Operations Associate, you’ll play a key role in managing the end-to-end lifecycle of our practitioners - from first contact through onboarding, to ongoing engagement and ultimately offboarding.

Reporting to the Head of Operations, you’ll act as part account manager, part communications, and part operations coordinator. You’ll work closely with our Clinical Lead and Performance Manager to engage with practitioners, maintain a right-sized workforce and help design better processes and tools as we scale.

This is a hands-on role in a fast-moving startup where you’ll get your hands dirty, juggle competing priorities, and bring structure and organisation to a growing business. It’s suited to someone with a couple of years’ experience in operations, HR or account management, who’s excited to grow with the company.

Key ResponsibilitiesPractitioner Supply

• Coordinate onboarding pipelines for existing and new practitioner types (interviews, contracts, credentialing, compliance)
• Liaise with the Performance team to hit supply targets
• Optimise the practitioner onboarding experience and reduce time to activation
• Maintain accurate records across systems and provide reporting and recommendations to senior management

Practitioner Engagement

• Act as the go-to contact for practitioners on non-clinical matters
• Work closely with our Clinical Lead to create a safe and engaging environment for practitioners
• Ensure practitioners have regular touchpoints to provide feedback
• Confidently handle tough conversations, including with senior clinicians
• Support retention efforts by identifying churn risks and implementing targeted campaigns

Processes & Systems

• Own practitioner lifecycle CRM, tracking and reporting
• Work with Tech & Operations teams to streamline processes and uplift tooling
• Document and improve workflows to make them scalable and repeatable
• Provide insights and recommendations to senior management on practitioner experience, performance trends, and opportunities for improvement

What We’re Looking For

• 2-3 years in operations, human resources, account management, or workforce coordination - desirable, not required
• Strong relationship-building skills with the ability to communicate clearly and handle challenging conversations
• Highly organised, detail-oriented and able to juggle multiple priorities
• Tech-savvy and eager to improve systems and processes
• Proactive, adaptable, and comfortable in a fast-moving start-up environment
• Prior experience in a high-growth environment or healthcare is a bonus

Every member of our existing Hola Health team is an enrichment to our diversity of experiences, perspectives and backgrounds, and exposes us to unlimited ways of understanding people, problems, and how to design solutions

Health challenges are indiscriminate, and so are we. Our employees know our customers because they are our customers. At Hola Health, we are united by a single uniting factor; the drive to improve quality of life for all people through healthcare

We are committed to developing an equitable, barrier-free recruitment process and work environment, and we encourage all interested applicants to apply

If the next step in your career feels like the time to start contributing to a deeply impactful mission, surrounded by forward-thinkers and innovators, we hope you'll consider applying to join our team

Note: Open to Remote applicants Australia-wide.How to apply:

To apply for this position, please submit your interest via LinkedIn to give us an understanding about the experiences and abilities that have shaped you to be a great match for this position.