Customer Success Manager

Client Success Manager (Technical / SaaS)

REMOTE, CST | $40 /hr | Contract

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

About the Role

We are hiring a Client Success Manager to own the post-sale relationship for our software customers. This is a technically fluent client success role, roughly 80% client success and 20% expansion. You will onboard new clients, drive adoption, protect renewals, and grow accounts organically. This is not a cold-calling role. The sales instinct matters because a strong client success partner recognizes when a client is ready to grow.

What You Will Do

Client Success (approximately 80%)

• Own the post-sale relationship, including onboarding, product configuration walkthroughs, and technical demonstrations for new and existing clients
• Drive product adoption and monitor account health and usage signals to get ahead of risk
• Manage renewals and proactively reduce churn across a portfolio of accounts
• Run regular check-ins and business reviews with client stakeholders, from technical users to executives
• Troubleshoot and triage client issues, resolving what you can and escalating to support or engineering when needed
• Act as the voice of the customer internally, relaying feedback and feature requests to product and engineering

Expansion (approximately 20%)

• Identify and drive upsell and cross-sell opportunities within existing accounts
• Run discovery and needs assessments to connect client business problems to product capabilities
• Develop proposals, quotes, and renewal terms, and negotiate and close expansion and renewal deals
• Partner with the sales team on handoffs and account planning

Qualifications

• 4 to 6 years of experience in technical or software (SaaS) sales, sales engineering, or customer success and account management for a software or technology product. A master's degree plus 2 to 4 years, or 8 or more years of relevant experience without a degree, will also be considered.
• Solid understanding of how software products work, enough to explain features, integrations, and value to both technical and business audiences
• Comfort with APIs, integrations, and workflow automation. Familiarity with AI or agentic automation is a plus.
• Proven ability to own onboarding, adoption, and outcome delivery after the sale
• Experience managing renewals, monitoring account health, and reducing churn
• Track record of identifying and driving expansion inside existing accounts
• Consultative, solution-oriented approach rather than transactional order-taking
• CRM proficiency (Salesforce, HubSpot, Dynamics 365, or similar)
• Excellent verbal and written communication, with the ability to make technical detail understandable and compelling
• Highly organized and self-directed, able to manage a portfolio of accounts at once

Preferred

• B2B SaaS background in a customer success or technical sales role
• Experience owning retention and expansion metrics such as net revenue retention, renewal rate, or adoption and health scores
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or Vitally
• Experience serving clients in construction, oil and gas, or pipeline

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HireRising

We're an IT staffing and consulting firm that connects high-caliber technology professionals with innovative organizations across the U.S. and nearshore markets, with new ventures into Finance & Accounting. We specialize in contract, contract-to-hire, direct hire, and nearshore solutions, helping clients build strong technical teams while supporting candidates in finding roles that align with their skills, goals, and lifestyle.

Our Mission

Our mission is to elevate people and organizations by building long-term, trust-based relationships. We take a people-first approach to recruiting, focusing on integrity, transparency, and clear communication at every stage of the hiring process.

Candidate Experience

We invest the time to understand your technical background, career goals, and what you value in a work environment, so we can present opportunities that truly fit. As a candidate, you can expect honest feedback, realistic expectations, and a recruiting partner who actively advocates for you with our clients.

Let’s Stay Connected

If this role isn’t a perfect match, we still encourage you to connect with us. New opportunities open frequently, and we’re always interested in building relationships with talented IT professionals for both current and future roles.