Technical Specialist

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Role: Technical Management Services – SAP (ECS)Language required: German and EnglishSkill (Mandatory): SAP BASIS/Migration/Upgrade

We are looking for a strong technical consultant to manage and drive customer engagements within SAP Enterprise Cloud Services (ECS)

Key Responsibilities:

• Act as primary technical contact for customers and escalation point for critical issues
• Understand customer landscape, business goals, and provide solution-driven recommendations
• Support SAP S/4HANA transformations, migrations, and architecture planning
• Collaborate with CDM, architects, and delivery teams to define long-term service plans
• Drive customer satisfaction through effective technical delivery and support
• Lead technical discussions, operational reviews, and service planning meetings
• Manage incidents, service requests, change impact, and risk assessments
• Deliver proactive services including capacity planning, landscape optimization, and problem management
• Identify opportunities to position ECS portfolio offerings and drive innovation adoption
• Provide guidance using technical reports (EWA, RCA, MSR) and track action items

Required Skills & Experience:

• Strong expertise in SAP Basis / NetWeaver Administration, upgrades, and migrations
• Experience with SAP S/4HANA architecture, conversion, and tools
• Knowledge of high availability, disaster recovery, and cloud environments
• Understanding of SAP ecosystem integrations (SCP, Ariba, SuccessFactors – good to have)
• Strong stakeholder management and customer-facing skills

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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.