We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
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Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.
Skill Requirements
Strong communication and active-listening skills; customer empathy; working knowledge of customer-service processes; accurate documentation; multitasking and time management; issue identification and appropriate escalation.
Why Us?
- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
Benefit package
- Life insurance
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses
- Clear career path in a growing multinational organization