Junior Customer Service Manager

Customer Service Representative | Guastalla, Emilia-Romagna, Italy | Remote

We're working with SCIEX on this exciting opportunity. Join a globally recognized leader in mass spectrometry and capillary electrophoresis, contributing to groundbreaking technologies that enhance human health and safety. This role offers a chance to make a real impact as a key point of contact for customers.

The Role

• Act as the primary contact for customers, identifying service needs and determining appropriate actions

• Collaborate with Field Service Engineers (FSE) and serve as an intermediary between customers, vendors, and engineers

• Apply company policies to quote processing and invoicing

• Coordinate all field service-related tasks

• Manage and resolve customer complaints, fostering strong interpersonal relationships

• Contribute to a dynamic EMEA Customer Service Team

What You'll Need

• High School diploma (A-level), apprenticeship, or equivalent experience

• C1 level language proficiency in both English and Italian

• Willingness to develop and thrive in a multicultural environment

• Excellent interpersonal and communication skills

• Ability to learn and apply company procedures effectively

What's On Offer

• Opportunity to work for a leading life sciences company with a global impact

• Comprehensive and competitive benefit programs

• Flexible remote work arrangement

• Exposure to cutting-edge mass spectrometry technology

Apply via Haystack today!