Customer Success Specialist

Service Delivery Manager Southern Europe | Remote

We're working with Leica Microsystems on this exciting opportunity. Join a leading company in microscopy, imaging, and analysis, shaping the future of scientific discovery and healthcare through innovative optical and digital solutions.

The Role

• Serve as the primary contact for all customer requests related to aftermarket activities

• Support Service activities from a back-office perspective, ensuring high standards of service delivery

• Prioritize and track open cases to meet response and resolution times

• Coordinate appointments with customers and dispatch Field Service Engineers (FSEs)

• Work with the service sales team to generate potential orders for service products

• Identify and implement improvement opportunities to optimize processes and sustain standard work

What You'll Need

• Degree with a focus on Business Administration

• Several years of professional experience in customer service, customer support, or back-office operations

• Experience in people management

• Fluent English and Italian (for candidates based in Italy); advanced French is a plus

• Proficiency with CRM and ERP systems; SAP and SFDC experience is a plus

• Strong planning and organizational skills with a high level of decision-making ability

What's On Offer

• Opportunity to contribute to scientific discoveries and support medical advancements

• A culture of continuous improvement through the Danaher Business System

• Comprehensive and competitive benefit programs

• Eligibility for bonus/incentive pay

Apply via Haystack today!