IT Support and Help Desk

Apply - https://www.seek.com.au/job/84112627

Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman Technology for Business.

The Harvey Norman Technology for Business team is seeking a passionate, customer service focused IT Support Tech to join them in delivering Great Service, Always! to their customers.

Key Responsibilities:

Client Onboarding & Tech Stack Deployment

• Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions.

• Configure devices, user accounts, and applications in line with client requirements

• Ensure all systems are set up to meet security best practices and compliance standards

Systems Administration & Security

• Assist with the project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) tools

• Configure M365 environment with CA, Device configuration and standard policies / settings

• Monitor and maintain IT security systems, ensuring adherence to best practices and policies

• Perform routine maintenance and updates on systems and software

CRM & Security System Support

• Manage tickets, activities and tasks in CRM platform

• Troubleshoot L1 & L2 technical requests

Documentation & Reporting

• Create and maintain detailed documentation for technical procedures, configurations, and client environments

• Provide regular reports on support activities, incidents, and resolution times

Preferred Skills & Experience

• Microsoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender

• IT Security: Knowledge of cybersecurity principles, practices, and tools

• RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR and SIEM platforms

• CRM Experience: Experience using CRM systems

• Technical Documentation: Ability to create clear, concise, and accurate documentation

• Problem-Solving Skills: Strong analytical and troubleshooting abilities

• Customer Service: Friendly and professional with a client-first attitude

Required

• Experience in an MSP or IT support role (1–2+ years ideal)

• Strong knowledge of M365 and experience with CRM tools

• Communication: Excellent verbal and written communication skills

Hours & Flexibility

• Casual, hours will depend on workload and projects

• Remote work