Service Desk Analyst

Company Description

Harbor Solutions is a dedicated service provider specialising in protecting and recovering customer data. We understand the critical importance of ensuring data security, availability, and reliability, regardless of its location, volume, or type. With decades of experience in the industry, we deliver top-quality services to ensure businesses run smoothly and securely. Our commitment to excellence and innovative approaches make us a trusted partner for data management solutions.

Role Description

Harbor Solutions is seeking a first-line Service Desk Analyst to join our team. In this full-time remote role, based in Perth, Western Australia, you will provide technical and customer support to resolve incidents and service requests efficiently. Responsibilities include troubleshooting technical issues, providing prompt resolutions, and ensuring excellent service throughout the customer experience. Additional duties may involve documentation, identifying recurring issues, and collaborating with teams to improve service delivery.

Experience

This role would be suitable for a graduate with a relevant IT degree, or somebody with a year's experience within a small IT support environment, looking to progress their IT support career.

Qualifications

• Technical Support and Troubleshooting skills to identify, analyse, and resolve technical issues efficiently.
• Strong Customer Support and Customer Service skills with a focus on delivering a positive client experience.
• Excellent Analytical Skills to assess problems, evaluate solutions, and recommend effective actions.
• Strong verbal and written communication abilities to articulate technical solutions clearly to both technical and non-technical users.
• Experience with IT service management (ITSM) tools or ticketing systems is a plus.
• Relevant certifications such as ITIL Foundation or equivalent are advantageous.

Please include the most recent copy of your CV and salary expectations when making an application.