Field Service Engineer

Company Description

Guestkey Limited is a British technology and design company specializing in developing and installing premium, bespoke access control systems for luxury hotels worldwide. With a strong foundation in cloud technology, advanced electronics, and tailored design services, Guestkey is trusted by 5-star hotels globally. Our offerings include everything from development and design to installation and aftercare, ensuring solutions without compromise. Our mission is to deliver tailored, high-quality, and innovative solutions that meet the specific needs of each client.

Role Description

This is a full-time remote role for a Field Service Engineer. Responsibilities include performing on-site technical installations, troubleshooting, and repair services for premium bespoke access control systems. The Field Service Engineer will provide preventive maintenance, ensure optimal system functioning, and address any customer queries or concerns to deliver exceptional service.

Qualifications

• Experience in Field Service and performing on-site technical installations and maintenance
• Strong Troubleshooting and Technical Support skills to diagnose and resolve system issues effectively
• Excellent Customer Service skills to communicate effectively, address concerns, and build strong client relationships
• Strong analytical and problem-solving abilities, with attention to detail
• Capability to work independently and efficiently in a remote setup
• Familiarity with hotel access control systems, electronics, and cloud-based technologies is an advantage
• Relevant technical certifications or a qualification in electrical engineering, electronics, or a related field