AI Success Engineer

Company Description GrowthNation is an “agentic transformation layer” that helps organizations turn their teams’ proprietary knowledge into production-ready AI agents they fully own. By interviewing teams and capturing their repeatable workflows, GrowthNation builds centrally served agents so institutional IP remains within the business. These agents deliver measurable impact from the first month, enabling boards to see hours saved, leaders to understand performance gains, and teams to offload busywork. Rather than a traditional consulting engagement or simple chatbot, GrowthNation provides an operating system that makes every team AI-native in weeks, not years.

Role Description The AI Success Engineer is a full-time, remote role focused on ensuring customers successfully adopt and derive measurable value from GrowthNation’s agentic platform. This role involves working directly with client teams to understand their workflows, translate business processes into technical requirements, and support the configuration and deployment of AI agents into production environments. The Success Engineer collaborates with product, engineering, and customer success colleagues to troubleshoot issues, optimize agent performance, and provide clear, actionable guidance to non-technical stakeholders. Day-to-day responsibilities include analyzing usage data, documenting best practices, leading onboarding and training sessions, and proactively identifying opportunities to expand agent coverage across client teams. The person in this role will serve as a bridge between technical capabilities and practical outcomes, helping clients become truly AI-native.

Qualifications

• Enthusiastic day to day user of AI
• Technical implementation and support skills, such as experience working with APIs, data integration, and configuring SaaS or AI products for customer use.
• Customer-facing skills, including the ability to run discovery sessions, translate complex concepts into accessible language, and build trusting relationships with diverse stakeholders.
• Analytical and problem-solving skills to map business workflows, identify efficiency gains, and use metrics to demonstrate impact and guide optimization.
• Project coordination skills, including organizing implementations, managing expectations, documenting processes, and driving initiatives to completion.
• Excellent written and verbal communication skills, with the ability to produce clear documentation, training materials, and status updates for technical and non-technical audiences.
• Comfort working in a remote, fast-paced, highly collaborative environment, with strong self-management and time-management capabilities.
• Experience in AI, automation, or enterprise SaaS environments is highly beneficial; exposure to workflow tools or business process mapping is a plus.
• Bachelor’s degree in a technical, business, or related field, or equivalent practical experience.