Customer Experience Advocate

• Work from the comfort of home Full Time AEST
• Join a collaborative, innovative & fun team
• Stability, Growth, Generous Staff Discounts

Join our Customer Experience Team here at Sparesbox and work from the comforts of home. Sparesbox is one of Australia's most exciting start-ups, taking the hassle out of buying automotive parts and accessories online. With Sparesbox being a business within Genuine Parts Company (GPC) this means you’ll also be joining the world’s largest distributor of aftermarket parts, employing more than 5000 dedicated team members across Australia Due to continuing rapid growth, we are currently hiring a Full Time Customer ExperienceAdvocate where you will be working from home and be a part of a highly performing team that values collaboration and making every day as fun and productive as possible! If Your Someone Who

• Is potentially looking to get of the tools and use your mechanical aptitude/ knowledge to confidently communicate both verbally and in writing with our customers
• Enjoys working as part of a team but thrives working autonomously and can manage your own time and workload effectively
• Succeeds working in a fast-paced team, enjoying the challenges of making customers happy, whilst collaborating with other areas of the business facilitating positive overall customer experiences
• Possesses strong attention to detail, you often pick up on things that others would miss!

What You’ll Bring

• Our customers engage with us digitally via email, live chat and the phone so sound computer literacy and an excellent phone manner are vital
• Your automotive parts interpreting “know how” – in other words, your technical parts knowledge from previous parts interpreting experience and/ or your mechanical background
• Experience with 4x4 accessories, performance and/or aftermarket parts highly desirable
• A passion for providing exceptional customer experiences and creating ‘moments that matter’
• An interest in E-commerce technology

At Sparesbox, we work hard - but we also have fun! In return, we can offer you:

• Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, Sparesbox, and AMX
• Real opportunities for career progression as our business continues to grow
• We are fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences

Thank you for your interest in becoming part of GPC Asia Pacific. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.