Manager, Customer Success Management - EMEA

🌀 The Company Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. 🎯 The Role We're looking for a Manager CSM to join Filigran's Customer Success leadership team and strengthen our European team. Based in Europe and working remotely, you will join an already established CS organization in the region, stepping in as the second CSM Manager to help scale and elevate our operations. You will own and grow relationships with our most strategic customers across Europe, while partnering closely with the VP of Customer Success EMEA to structure, optimize, and further scale the European CSM team. 💼 Your Responsibilities As a Customer Success

• Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal
• Deliver training and carry out technical missions for customers across Europe
• Build strong, proactive, and trusted relationships with strategic customers in the region
• Identify and support upsell and cross-sell opportunities in close partnership with Sales
• Collect and channel customer feedback to continuously improve product and service quality
• Track success metrics and leverage data to drive customer strategy and engagement

As a Regional Leadership

• Partner with the VP of Customer Success EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structure
• Recruit, onboard, and mentor the CSM, driving performance and professional growth
• Contribute to improving internal playbooks, processes, and best practices to support the growing European customer base
• Serve as a relay between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance

🤝 Who You’ll Work With

• Report directly to the VP of Customer Success EMEA
• Collaborate closely with the other European CSM Manager to ensure consistency and coverage across the region
• Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering
• Manage and grow your CSM team as Filigran continues to expand in Europe
• Partner with regional Sales and Pre-Sales teams
• Collaborate cross-functionally to ensure high customer satisfaction, retention, and expansion

🌱 Why Join Filigran? More than just a job. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. 💻 How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. 🧭 What guides us We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching. 💰 Compensation & Benefits

• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

🌍 Equal Employment OpportunityWe enable cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring, not what you look like, where you’re from, or how you identify. 🚀 Ready to Join Us? Apply now and help us build the future of the cybersecurity ecosystem, together.