Customer Support Executive (Remote Worldwide)

At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our support team (full-time during weekdays or part-time during weekends). This is a remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.

What you'll do:

• Respond to customer queries from creators and fans via live chat and email.
• Provide timely, thoughtful, and solution-focused responses during weekend hours.
• Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
• Escalate urgent or complex queries appropriately, following existing protocols.
• Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
• Proactively flag bugs, feedback, or trending support topics to the wider team.
• Contribute to internal documentation and user-facing help articles as needed.

Who you are:

• Must have 2+ years in a technical customer support or technical customer service role, preferably in a digital, creator, or tech platform.
• Excellent written communication skills with an empathetic, clear, and friendly tone.
• Comfortable working independently during weekends (Weekend Shifts only) with remote team collaboration.
• Fast learner who can pick up new tools and processes with confidence.
• Calm under pressure and resourceful when solving problems.
• Familiarity with Intercom, Slack, Notion, Retool, or similar tools is a plus.
• Passion for the creator economy and supporting independent creators is a strong advantage.
• Comfortable with NSFW content.

Available Shifts:Weekday (day/evening/night)

• Day → Mon-Fri, 9 am-6 pm
• Evening → Mon-Fri, 6 pm-2 am
• Night → Mon-Fri, 2 am-9 am

Weekend (evening/night)

• Sat-Sun, 6 pm-2 am
• Sat-Sun, 2 am-9 am

Why Join Fanvue?

• Named one of The Sunday Times Best Places to Work 2025
• A chance to be part of a high-growth platform redefining the creator economy
• Work with a mission-led team focused on supporting creators around the world
• A culture that values innovation, speed, excellence, ownership, and transparency
• Remote working and flexibility during your assigned hours
• Unlimited holiday
• Opportunities to grow your experience within the team over time
• Your voice and ideas matter - we’re building this platform together