Key Account Manager

About The Client Our client is a rapidly growing fintech company specialising in crypto payment infrastructure. They provide businesses with a full-stack solution to accept, store, send, and exchange digital assets across 50+ cryptocurrencies. Role Overview As a Key Account Manager, take ownership of a portfolio of high-value clients within high-risk industries, ensuring seamless post-sale operations and long-term partnership growth. This role is critical in driving client performance, optimising revenue, and delivering a high-quality customer experience, while collaborating cross-functionally to support scalable and efficient payment solutions. Key Responsibilities

• Serve as the main point of contact for key clients, building strong and trusted relationships
• Manage the full post-sale lifecycle: onboarding, contracts, integrations, and ongoing support
• Monitor client performance metrics (e.g., conversion rates, transaction volumes) and provide actionable insights
• Proactively identify growth opportunities and implement account development strategies
• Resolve operational and technical issues efficiently, ensuring high client satisfaction
• Collaborate cross-functionally (product, tech, compliance) to deliver tailored solutions
• Maintain accurate records and reporting through CRM systems

Requirements

• 2+ years of experience in the payments, fintech, or crypto industry
• Proven track record in account management, client success, or partner management
• Overall understanding of crypto payments, wallets, or related financial infrastructure
• Experience working with high-risk industries is a strong advantage
• Strong analytical skills and ability to interpret performance data
• Hands-on experience with CRM tools
• Fluent English and Russian (written and spoken)

Key Soft Skills

• Proactive mindset with strong ownership
• Excellent communication and stakeholder management skills
• Problem-solving attitude with a focus on solutions, not blockers
• Attention to detail combined with the ability to manage multiple accounts
• Commercial thinking and a client-centric approach

What We Offer

• Fair and transparent KPI system, with clear goals and performance-based bonuses for achievement
• Competitive salary aligned with your experience and impact
• Opportunity to work in a high-growth crypto fintech environment
• Collaborative, transparent, and international team culture
• A role with real influence on client success and company revenue
• Recognition of achievements and personal milestones
• Comprehensive social benefits

Apply in 2 min and become a key player in shaping the future of digital payments.