Customer Support Specialist - Eventgroove (Montana Residents Only)
An all-in-one event products, management and fundraising solutions are what we do, but customer service is what we're about. We're a software company, and we're looking for a Customer Support Specialist to join our team.
As a Customer Support Specialist, you'll be the friendly expert our clients rely on, answering questions about our products and services, and resolving issues quickly and accurately across a range of communication channels. You'll help customers create and host successful fundraisers, raffles, and events.
Above all, we want every member of our support team to be solution-oriented and to care for our customers with genuine empathy and warmth.
What we're looking for:
- Proven experience in customer support or client service
- A professional, warm manner and a real commitment to great service
- Strong time management skills, with the ability to multitask and prioritize
- Solid computer and internet skills
- Patience and empathy when resolving customer issues and complaints
- Strong written and verbal communication skills
- A positive, team first attitude
The details:
- Fully remote
- Full-time, 40+ hours per week (8-hour shifts, Monday - Friday)
- Some overtime and weekend work
- $25 per hour, doe
- $2,000 bonus after 12 months of employment in good standing
Ready to make a difference?
- Email bperry@eventgroove.com to request an application or ask any questions.
