Workday Support

We are seeking a qualified Workday Support Specialist with at least 8 years of experience providing Tier 1–Tier 3 support for Workday systems to work remotely from anywhere in Texas. Candidates must be currently located in Texas ONLY. We are unable to submit candidates from out of state.

This role will be a 3-6 month assignment supporting a city municipality in Texas. The ideal candidate will have a proven track record of troubleshooting system issues, managing ServiceNow ticket queues, coordinating with technical teams, and implementing long-term solutions that improve system performance and user experience.

Primary Focus: Help Desk Support, Issue Resolution, System Optimization

Key Responsibilities:

• Provide Tier 1–Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors

• Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation

• Escalate critical system issues and coordinate with Workday support or technical consultants as needed

• Conduct root cause analysis for recurring issues and recommend long-term solutions

• Maintain a knowledge base of common issues and resolutions to support Tier 1 staff

• Track system performance and usage trends to identify inefficiencies

• Generate reports on ticket volume, resolution time, and issue categories

• Recommend and implement configuration changes or user training to reduce ticket volume

Preferred Qualifications:

• Prior experience supporting Workday in a public sector or large enterprise environment

• Familiarity with ServiceNow and ticketing workflows

• Strong analytical and troubleshooting skills