Customer Service Representative

About the Company

Earnin is a trailblazer in ethical financial access. We’ve reimagined how people get paid, offering transparency and control. Backed by leading investors, we’re shaping the future of digital banking with a human-first approach.

Employee-Focused Culture

Our team members are our greatest asset. From mental wellness programs to open feedback loops, we invest deeply in each person’s success. We celebrate diversity and ensure everyone has a voice.

Mission-Driven

We exist to level the financial playing field. Every support interaction helps real people access wages they’ve earned. Join us to drive impact, not just revenue.

About the Role

Your everyday impact:

• Respond to customer inquiries via chat, email, or phone
• Provide friendly and helpful support – every interaction matters
• Resolve basic customer concerns efficiently and with empathy
• Maintain accurate records of interactions in our simple tools
• Collaborate with team members when needed to solve tricky cases
• Share feedback that helps improve our processes and product

Qualifications

What you bring – anyone can thrive:

• Good communication skills (written & spoken)
• Basic computer knowledge & ability to navigate web apps
• Positive attitude and willingness to learn
• Ability to work remotely (reliable internet connection)
• Part-time schedule flexibility (10–25 hrs/week)

No experience? No problem. We provide full onboarding and ongoing training. The most important qualities are empathy, curiosity, and reliability. If you enjoy helping people, you’ll love this role.

Required Skills

• Soft skills first

Preferred Skills

• No specific preferred skills listed

Pay range and compensation package

Competitive pay 20% above industry average + regular reviews. We make sure you’re valued and rewarded.

Benefits that elevate your work-life

• Flexible hours: Design your own part-time schedule. Early bird or night owl — you choose when you support customers.
• Work-from-home convenience: Save commute time and enjoy total remote freedom. All you need is a laptop and good vibes.
• Supportive team culture: Weekly team syncs, mentorship, and a friendly Slack community. You’re never alone.

Equal Opportunity Statement

We are committed to diversity and inclusivity.